We want every Zevanta Shoes order to arrive in the right condition and size. Please review the policy below before requesting a return or exchange.
Return Window
You may request a return or exchange within 7 days of delivery. Please contact us before sending any item back.
Eligible Items
- Item is unworn, unused and in resalable condition.
- Original box, tags and packaging are included.
- Order number or proof of purchase is provided.
Items We Cannot Accept
- Worn, used, washed, altered or customer-damaged items.
- Items without original packaging or accessories.
- Final-sale or personalised items, unless they arrive defective.
Wrong or Damaged Order
If an item is wrong, damaged or defective on arrival, contact us within 48 hours of delivery with your order number and clear photos. We will review the case and arrange the appropriate replacement or return.
Size Exchanges
Size exchanges are subject to stock availability. Return courier charges may apply when the ordered item and size were supplied correctly.
Refunds
Approved refunds are processed after the returned item is received and inspected. Cash on Delivery refunds will be sent through a mutually agreed bank account or mobile wallet. Original delivery charges are not refundable unless the order was incorrect or defective.
How to Request Help
Contact Zevanta Shoes through WhatsApp or email at zevantashoes@gmail.com. Include your order number, issue and relevant photos so we can assist you quickly.